Singla Karyana Bhandar is the licensed owner of the brand skbstores and the website skbstores.com (“The Site”).As a visitor to the Site, you are advised to please read the Terms & Conditions carefully. By accessing the services provided by the Site you agree to the terms provided in this Terms & Conditions documents.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.skbstores.com website.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.skbstores.com website.

SKB Stores provide online grocery retail services to customer. A customer can log in and order products on SKB Stores. A customer has to select his/her delivery area. Delivery Area is the list of areas provided by the SKB Stores up to which it can deliver their goods.

SKB Stores provide online grocery retail services to customer. A customer can log in and order products on SKB Stores. A customer has to select his/her delivery area. Delivery Area is the list of areas provided by the SKB Stores up to which it can deliver their goods.

SKB Stores provide online grocery retail services to customer. A customer can log in and order products on SKB Stores. A customer has to select his/her delivery area. Delivery Area is the list of areas provided by the SKB Stores up to which it can deliver their goods.

In the event that a website product is mistakenly listed at an incorrect price, www.skbstores.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Skbstores.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed.

Services of the Site would be availed to only select geographies in India. Persons who are “incorporate to contract” within the meaning of the Indian Contract Act,1872 including un-discharged insolvent etc. are not eligible to use this Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardian can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minor is prohibited.

You are not allowed to make any commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivatives use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site. You may not use any meta tags or any other "hidden text" utilizing the Site’s or SKB Stores name or trademarks.

All pictures of products displayed on the site are just for reference purpose only. Actual product may vary from the indicative picture displayed on the website and you should take care while selecting a product for purchase.

We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

You agree to indemnify, defend and hold harmless SKB Stores, its employees, directors, officers, agents and their successors from and against any and all losses, claims, liabilities, damages, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inaction's, asserted against or incurred by SKB Stores that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms. This clause shall survive the expiry or termination of this Terms.

1. That you will provide authentic and true information whenever such information is requested of you by SKB Stores. SKB Stores reserves the right to confirm and validate the information and any other details provided by you at any point of time.
2. That in the event you are not available on the mentioned delivery address during the time of delivery or door is locked. If the order returned without delivery then extra cost of Rs. 100/- shall be claimed from you.
3. That you will use the services of SKB Stores at your own risk. Under no circumstances SKB Stores shall be held liable for any direct, indirect or any other damages arising out of or in any way connected with the use of this website or delay or inability to use the website for any contents, information, software, products, features and services obtained through the website.
4. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
5. That you will be responsible to update changes in the delivery address details at SKB Stores, if your delivery address has changed.
6. That you authorise SKB Stores to contact you for any transactional purposes related to your order/account.
7. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site
8. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful,vulgar, obscene, or otherwise objectionable material.
2. Transmitting material that encourages conduct that constitutes a criminal offensive results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
3. Gaining unauthorized access to other computer systems.
4. Interfering with any other person's use or enjoyment of the Site.
5. Breaching any applicable laws;
6. Interfering or disrupting networks or websites connected to the Site.
7. Making, transmitting or storing electronic copies of materials protected by Copyright

The products listed on SKB Stores will be sold at MRP unless otherwise specified. In case the item's price on the site may not be updated with its actual MRP then bill amount can be discounted or adjusted accordingly. All prices are in Indian rupees. The product will be priced as per the prices applicable on the date of delivery. Prices, Products, and Services may change at SKB Stores discretion. The product availability and price is subject to change without any prior information by SKB Stores.

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

1. No return or exchange of FMCG (Food & grocery, including toiletries, cosmetics etc.) products is permissible and the Customer shall not be entitled for returning and exchanging any such product, unless:
   1. The Product delivered is different from the product ordered
   2. The Product delivered is damaged.
   3. The Product is expired
2. In case the product falls under the above exceptions, either the Customer can reject the delivery or can bring the product to the retail store of the firm, within 10 days from the date of purchase. However, in case the product has been brought to the retail store for return or exchange by the Customer, the Customer should bring the product in the original and undamaged packaging, original tag and invoice along with the product. No returns and/or exchanges will be entertained without the original bill and tag and where the original packaging is either missing or damaged.
3. No loose staples like rice & dal or sealed products, with broken seals and opened packages, shall be allowed to be returned or exchanged and Customer will not be entitled to seek a return or exchange of such products.
4. In case of return we will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.

Company quality policy guides our actions in ensuring the quality and food safety. Our quality management system guarantees food safety by in compliance with quality standards. Thus, creating value for consumers.

All our products comply with under FSSAI guidelines and legal metrology, in order to ensure that we provide the best to our consumer. The international standards like HACCP and GMP are followed as well.

Internationally recognized HACCP and GMP standards are also followed to ensure quality and food safety, which cover all aspects of manufacturing, standard operating procedures, people management, equipment maintenance and material handling.

SKB Stores collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site usage which enables us to improve the services we provide.

SKB Stores shall have the right to modify the "Terms and Conditions" of use of the website or any service at any point of time and without any prior notification to you. If the modified "Terms and Conditions" are not acceptable to you, you should discontinue using SKB Stores

For any feedback or suggestion, please call our consumer care executive on 9915553922 or email us at info@skbstores.com or write to us at :

Singla Karyana Bhandar
584, Sector-3, Block –A, Railway Road,
Mandi Gobindgarh-147301, Punjab (INDIA)